| Frankly Speaking |
| As much as I enjoy talking about my company's service, I have trouble closing the sale. I hate asking for money, it feels like I am begging. Have you ever dealt with this problem, or do I simply need to find a new line of work? |
| When asking for money, the key is that the salesperson must be comfortable that he/she has reached a solution to the prospects problems. IF you DO FEEL UNCOMFORTABLE, then you might have sold the prospect something that did not fit their need. |
| How can you help me overcome objections? It seems as if answering one question simply leads to another objection. How do you go about stopping the cycle of objections and close the deal? |
| This one is simple. When taking our seminars and using our tools, the objection part of the sales interview is dramatically reduced. The objections start to become a stalling part of your sales call. Again, you have not addressed the true needs of your prospective. Salespeople seem to always fall into the trap of selling first and not talking to their prospective customer. |
| Frank, how do you keep positive after so many "no's"? After a while, no after no just wears me down and perspective clients pick-up on my frustration. Any suggestions or tips on how to let it go? |
| What salespeople do not realize is that the prospect is not rejecting them personally. After the prospect says NO, that is when the what I called "the real communication" starts. Then you can talk to the prospect about what is really the problem they need help with.........what they originally speak to you about is hardly ever the real issue. |
| I have trouble doing any sales over the phone. The inability to see my clients face to face and read their body language is like the kiss of death to me. Have you ever had this problem? How do I become a better phone salesperson? |
| When speaking to a prospect over the phone it is important to let the prospect know that you will only take around 30 seconds of their time and then do what I call a condensed contract. Give two to three examples of problems that other customers have had and ask if it might fit their business. If you make contact with one of those issues, then it will open communications. The key is that it opens the brain to begin receptive solutions. |

